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Shell Energy Retail to pay £390,000 for overcharging customers

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The firm overcharged on its default tariffs after the price cap was introduced in January Credit: Lauren Hurley/PA

Shell Energy Retail will pay refunds and compensation after the energy regulator found it overcharged almost 9,000 customers after the energy price cap was introduced.

Ofgem said the company would refund affected customers and pay £200,000 to its consumer redress fund, resulting in payments totalling £390,000.

The utilities firm, known as First Utility until it was rebranded in March, overcharged on its default tariffs after the price cap was introduced in January 2019. The price cap was introduced to protect 11m customers on standard variable and default energy tariffs from paying poor-value rates.

Colin Crooks, chief executive of Shell Energy Retail, said: “We’d like to apologise to all customers...

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